faq

care and maintenance

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Question: What can I use to clean my pool table or other game room furniture?

Answer: We list specific care and maintenance instructions for each product on our website individually on their respective product pages

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order shipment and tracking

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Question: When will my order be shipped?

Answer: If the game room furniture piece was purchased from a dealer of ours, please contact that dealer as individual shipping time frames may vary. If the pool table or game room furniture piece was purchased directly from us, please refer to the information in your acknowledgement email which should call that time range out. 

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Question: How can I find tracking for my order?

Answer: If the game room furniture piece was purchased from a dealer of ours, please contact that dealer as individual tracking policies may vary. If the pool table or game room furniture piece was purchased directly from us, you will be sent an email upon shipment of the order which will contain tracking information. If you ever have any questions though, don't hesitate to contact us.

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warranty terms

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For information on our warranty terms, click here

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Question: Does the HB Home warranty extend to secondary purchases (example, buying in an auction or buying from a friend)?

Answer: If you purchased a pool table or game room furniture from a dealer of ours, it is best to ask the dealer for their individual policy although our warranty policy does not extend to secondary purchases or giveaways...only the original purchaser maintains the warranty. If you purchased the product directly from us, the warranty policy details for each item is included in the product page for that item

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Question: If I purchased a HB Home pool table or game room furniture from one of your dealers, can I return it to HB Home or apply for a warranty directly with HB Home?

Answer: HB Home cannot directly honor returns or warranties for items that are not purchased directly from our website. However, we will help you communicate directly with the dealer from whom you purchased the product from to help you obtain a fair outcome

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Question: Does the HB Home Warranty Policy cover labor?

Answer: The HB Home Warranty Policy does not extend to labor; only parts

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damages, missing items, replacement parts

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Question: My HB Home pool table or game room furniture item arrived damaged. What should I do now?

Answer: If the pool table or game room furniture piece was purchased from a dealer of ours, please contact that dealer for a resolution as individual policies may vary. If the pool table or game room furniture piece was purchased directly from us, please contact us and we'll help resolve the issue for you, no problem!

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Question: Can I purchase replacement parts through HB Home if I need them?

Answer: HB Home will warranty components within our guidelines but we unfortunately cannot sell replacement parts beyond those terms

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Question: Can I purchase certain pieces of my game room furniture? For instance, the top of a stool or the legs on a pool table?

Answer: Unfortunately we do not sell our product components separately 

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Question: What should I do if part of my order is missing?

Answer: If the pool table or game room furniture in question was purchased from a dealer of ours, please contact that dealer for a resolution as individual policies may vary. If the game room furniture piece was purchased directly from us, please contact us and we'll help resolve the issue

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insurance claims

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Question: If my pool table or game room furniture was damaged in a flood, fire, during a move, or otherwise, can HB Home help with my insurance claim?

Answer: HB Home can certainly try to help in this situation. Please contact us with as much information as possible and we'll do our best to help!

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product questions

 

pool tables

 

Question: What is the "standard" size for a pool table?

Answer: The overwhelming majority of pool tables in homes across America are 8' pool tables that feature a playfield of 88" x 44". Most coin-operated pool tables in bars or restaurants are 7' pool tables and most tournament sized pool tables are 9' pool tables. If you aren't sure about the size of a pool table, measure the size of the playfield, not the exterior dimensions. When measuring, measure from the tip of the cushion on the rail to the other side's respective cushion. 

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Question: Do I have enough space for a pool table?

Answer: For Detailed Information on Room Size Requirements for a Pool Table, click here

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Question: Do the 3 markings or "sights" on the top of each pool table rail serve a purpose?

Answer: Yes, the 3 sights on each pool table aren't just for decoration, they serve an important purpose. They are reference points meant to help you measure the angles for your shots. They come in a variety of shapes and sizes and HB Home designs each table with custom sights meant to fit the unique aesthetic of each design. 

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Question: Should I place a rug under my pool table? 

Answer: A rug can be an excellent way to accent a pool table though it should be correctly sized to the room and allow for proper posture while playing the game.  Using a comfortable shooting posture, both feet should be completely on or completely off the rug.  An improperly sized rug can become a tripping hazard while a participant works their way around the table, which is no fun! We also recommend using a rug which features a non-skid backing for the same reasons.

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Question: Are different felt options available for pool tables beyond what is shown on the image?

Answer: Yes, we are able to change felt colors for no additional charge. Please add a note when placing your order in the "Notes" section to let us know your preferred color of felt if it is different than what is shown on the images 

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Question: How do I brush my pool table felt?

Answer: For best results, periodically brush the felt on the pool table with our approved brushes from our accessory kits. It is best to brush the felt in one direction, which will keep the nap of the cloth uniform. Lint rollers can also be used for darker felt colors in the case of dust or pet hair. These practices will help maintain the quality of play on your pool table.

 

Question: What should I do if I spill on my pool table felt?

Answer: Prevention is key; you should avoid eating or drinking too close to your pool table. However, our pool tables include Teflon-coated spill-resistant felt so if a spill does occur, use a paper towel to absorb as much liquid as possible. 

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Question: Am I able to move my pool table myself?

Answer: No; pool tables cannot be moved within a room without losing their level playfield. If the table must be moved, whether that be across the room or to a new home, it should be disassembled by a professional technician who can do so safely and effectively, without damaging the pool table or endangering untrained individuals. 

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Question: If I want lighting above my pool table, how high should I hang it?

Answer: You should hang lighting between 32" and 36" above the surface of your pool table for optimal play

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Question: I am moving and I would like to take my pool table with me to my new home. How can I do this? Can I do it myself or do I need help?

Answer: HB Home Pool Tables must be installed and disassembled by trained technicians. Our warranty becomes void without verification that the pool table was installed by such a technician. If you contact us, we would happily connect you with local technicians familiar with our pool tables who can assist you in either installing or disassembling the pool tables safely and effectively!

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Question: Is this a slate table and how thick is the slate?

Answer: Yes we use professional slate that is 1” thick. The slate is also backed with a wood border to help quiet the play and provide a surface that enables us to secure the bed cloth permanently to the table for better play over the lifetime of the table.

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Question: Is the slate one, large piece?

Answer: No, to enable better machining, handling and finally leveling of the table in your home, the slate surface is actually made of three separate pieces. Once the slate is secured to the table frame by the professional installer he will fill the seam of the three pieces to create one solid, uninterrupted play surface.

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Question: What type of cushion rubber is used on HB Home Pool Tables?

Answer: HB Home uses authentic, K66 Cushion Rubber on each rail for a consistent, authentic, and even rebound

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Question: How long does cushion rubber normally last?

Answer: HB Home uses all-natural, K66 cushion rubber on our table rails. Since our cushion rubber is all-natural and isn’t modified from its original state with any additives, it slowly hardens over time, which can negatively affect the game play of the pool table. Depending on the humidity as well as climate variations in your area, our cushion rubber typically lasts between 10-15 years through normal use before it becomes hard, at which point, it should be replaced. When this occurs, please contact us as we will issue free replacement cushion rubber with proof of original purchase. We can also connect you to a professional technician who can help replace the cushion rubber for you.

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Question: Who is building my pool table?

Answer: HB Home has professional contractors throughout the USA that will perform your in-home installation.

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Question: How long will it take your professionals to set up a pool table?

Answer: Typically pool table installations take between 1.5 to 3 hours, although times may vary based on the type of pool table being built as well as the speed of the installer

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skee-ball®

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Question: How big is the Skee-Ball® Premium alley roller?

Answer: The Skee-Ball® Premium is 24”W x 108”L x 66”H and weighs approx. 245 lbs. 

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Question: Does my Skee-Ball® Premium come assembled?

Answer: The Skee-Ball® Premium comes pre-assembled in two parts on one pallet, so all you need to do is connect the two parts, the head and the ramp. It’s easy, but find a friend, because technically the sections should be lifted by two (2) or more adults. 

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Question: Does my purchase include the balls for the game?

Answer: Yes, it comes with five 2 3/4" heavy woodgrain balls

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Question: How many games are included on the Skee-Ball® Premium?

Answer: Get ready to keep the good times rolling because Skee-Ball® Premium comes with six (6) game modes for 1 to 6 players. Take your turn rolling 9 balls at the targets in Classic Skee-Ball® style or vie for the highest score in 30 seconds if you’re feeling the need for speed. See all six games here.

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Question: Are there different color options available for the Skee-Ball® Premium?

Answer: Yes, we offer 3 different ramp color options; Coal, Scarlet, and Indigo 

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Question: How do I start playing?

Answer: Power on your Skee-Ball® Premium with the power switch on the top of the cabinet. Then, get familiar with the button panel, where you can change the volume (between 0-10), choose between 1-6 players, select your game mode, and hit start!

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Question: Is it easy to move the Skee-Ball® Premium?

Answer: It’s not impossible, just be smart and responsible, because this game weighs approximately 250 pounds when fully assembled. Four (4) or more adults must be involved when moving the assembled game.

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air hockey

 

Question: How big are air hockey tables?

Answer: A regulation-sized air hockey table is 8 feet in length and 6 feet in width. Most home tables, however, are not this large. The tables offered by HB Home are typically around 83” long and 43” wide, which makes them a better fit for homes. 

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Question: Does my air hockey table come pre-assembled?

Answer: The cabinets of our air hockey tables are pre-assembled. Minor assembly is otherwise required.

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Question: Does my purchase include the pucks and mallets?

Answer: Yes, it comes with four pucks and four mallets (or goalies).

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Question: How does an air hockey table work?

Answer: The surface of an air hockey table is peppered with thousands of tiny holes. Powerful fans inside the cabinet of the table blow air through these holes and create an “air cushion” under the puck. This makes the puck hover slightly in the air and allows it to glide with very little friction.

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Question: What are the rules of air hockey?

Answer: The basic rules of air hockey are quite simple: Whoever scores the most goals within a set amount of time, or whoever scores an agreed-upon number of goals first, wins.

 

Question: How long does it take to assemble an air hockey table?

Answer: Typically, our air hockey tables can be assembled within 30-45 minutes with 2 adults 

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Question: Does my air hockey table come with a warranty?

Answer: HB Home warrants your game room furniture to be free of manufacturer defects in material and workmanship for as long as 1 year from the original delivery of the product. 

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Question: How do I maintain my air hockey table?

Answer: Dust with a soft, dry cloth. Do not use abrasives or household cleaners to preserve the finish.

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foosball

 

Question: How big are foosball tables?

Answer: HB Home’s foosball tables are typically around 73” wide (including rods), 54.5” long, and 34” tall. 

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Question: Does my foosball table come pre-assembled?

Answer: The cabinets of our foosball tables are pre-assembled. Minor assembly is otherwise required.

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Question: Does my purchase include the balls necessary?

Answer: Yes, your table comes with 4 balls. Additional balls can be purchased here. 

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Question: Is spinning allowed in foosball?

Answer: No! Spinning is one of the most common fouls in foosball. Spinning is officially defined as spinning the rods in a 360-degree rotation without touching the ball.

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Question: The players on this foosball table are counter-balanced; what does that mean?

Answer: This means that the players are built to be able to stay still in whatever position you place them in. When the opposing team has the ball, you’ll want your players down to create extra blocking ability while on offense, you’ll want the players up to give you more passing and shooting lanes. Counter-balanced players are nice and are found on higher-end models

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Question: Where was foosball invented?

Answer: Foosball was invented in Madrid, Spain in 1937. Remarkably, this original version is almost identical to the game we know today.  

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Question: How long does it take to assemble a foosball table?

Answer: Typically, our foosball tables can be assembled within 45-60 minutes with 2 adults 

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Question: Does my foosball table come with a warranty?

Answer: HB Home warrants your game room furniture to be free of manufacturer defects in material and workmanship for as long as 1 year from the original delivery of the product. 

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Question: How do I maintain my foosball table?

Answer: Dust with a soft, dry cloth. Do not use abrasives or household cleaners to preserve the finish.

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miscellaneous questions

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Question: Does HB Home offer appraisal on pool tables and/or other game room furniture?

Answer: HB Home does not offer values on used pool tables. Our best suggestion is to review the local dealers within your market to determine a fair price 

Question: Does HB Home buy used tables and/or other furniture pieces?

Answer: HB Home does not buy back used pool tables or other game room furniture

 

Question: I believe I have a pool table or game room furniture piece from HB Home but I don't know the name or model number of the piece...can you help?

Answer: If you send us an email with images and any other information you have on the item, we can certainly try to help!

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Question: Am I able to change the finish or color on HB Home Game Room Furniture?

Answer: Each HB Home Pool Table or piece of Game Room Furniture is designed, engineered, and produced to serve a specific game room purpose in both style and function. Our design team closely examines industry trends in an effort to create the best possible furniture for your home. The finishes and/or color choices reflect these decisions and cannot be modified

Question: I'm trying to coordinate finishes in my home; are you able to send a finish sample to me?

Answer: In some cases, we will have finish samples available to send out, depending on the item in question. Please contact us and we'll do our best to help!

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Question: Can certain items from HB Home be used commercially?

Answer: All HB Home items are exclusively meant for residential use. Commercial use will void the warranty on the purchase

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