faq

care and maintenance

Question: What can I use to clean my pool table or other game room furniture?

Answer: We list specific care and maintenance instructions for each product on our website individually on their respective product pages

pool table room requirements

Question: Do I have enough space for a pool table?

Answer: For Detailed Information on Room Size Requirements for a Pool Table, click here

order shipment and tracking

Question: When will my order be shipped?

AnswerIf the game room furniture piece was purchased from a dealer of ours, please contact that dealer as individual shipping time frames may vary. If the pool table or game room furniture piece was purchased directly from us, please refer to the information in your acknowledgement email which should call that time range out. 

Question: How can I find tracking for my order?

AnswerIf the game room furniture piece was purchased from a dealer of ours, please contact that dealer as individual tracking policies may vary. If the pool table or game room furniture piece was purchased directly from us, you will be sent an email upon shipment of the order which will contain tracking information. If you ever have any questions though, don't hesitate to contact us.

warranty terms

For information on our warranty terms, click here

Question: Does the HB Home warranty extend to secondary purchases (example, buying in an auction or buying from a friend)?

Answer: If you purchased a pool table or game room furniture from a dealer of ours, it is best to ask the dealer for their individual policy although our warranty policy does not extend to secondary purchases or giveaways...only the original purchaser maintains the warranty. If you purchased the product directly from us, the warranty policy details for each item is included in the product page for that item

Question: If I purchased a HB Home pool table or game room furniture from one of your dealers, can I return it to HB Home or apply for a warranty directly with HB Home?

Answer: HB Home cannot directly honor returns or warranties for items that are not purchased directly from our website. However, we will help you communicate directly with the dealer from whom you purchased the product from to help you obtain a fair outcome

Question: Does the HB Home Warranty Policy cover labor?

Answer: The HB Home Warranty Policy does not extend to labor; only parts

damages, missing items, replacement parts

Question: My HB Home pool table or game room furniture item arrived damaged. What should I do now?

Answer: If the pool table or game room furniture piece was purchased from a dealer of ours, please contact that dealer for a resolution as individual policies may vary. If the pool table or game room furniture piece was purchased directly from us, please contact us and we'll help resolve the issue for you, no problem!

Question: Can I purchase replacement parts through HB Home if I need them?

Answer: HB Home will warranty components within our guidelines but we unfortunately cannot sell replacement parts beyond those terms

Question: Can I purchase certain pieces of my game room furniture? For instance, the top of a stool or the legs on a pool table?

Answer: Unfortunately we do not sell our product components separately 

Question: What should I do if part of my order is missing?

AnswerIf the pool table or game room furniture in question was purchased from a dealer of ours, please contact that dealer for a resolution as individual policies may vary. If the game room furniture piece was purchased directly from us, please contact us and we'll help resolve the issue

insurance claims

Question: If my pool table or game room furniture was damaged in a flood, fire, during a move, or otherwise, can HB Home help with my insurance claim?

Answer: HB Home can certainly try to help in this situation. Please contact us with as much information as possible and we'll do our best to help!

pool table moves, installations

Question: I am moving and I would like to take my pool table with me to my new home. How can I do this? Can I do it myself or do I need help?

AnswerHB Home Pool Tables must be installed  and disassembled by trained technicians. Our warranty becomes void without verification that the pool table was installed by such a technician. If you contact us, we would happily connect you with local technicians familiar with our pool tables who can assist you in either installing or disassembling the pool tables safely and effectively!

miscellaneous questions

Question: Does HB Home  offer appraisal on pool tables and/or other game room furniture?

Answer: HB Home does not offer values on used pool tables. Our best suggestion is to review the local dealers within your market to determine a fair price 


Question: Does HB Home buy used tables and/or other furniture pieces?

Answer: HB Home does not buy back used pool tables or other game room furniture

 

Question: I believe I have a pool table or game room furniture piece from HB Home but I don't know the name or model number of the piece...can you help?

Answer: If you send us an email with images and any other information you have on the item, we can certainly try to help!

Question: Am I able to change the finish or color on HB Home Game Room Furniture?

Answer: Each HB Home Pool Table or piece of Game Room Furniture is designed, engineered, and produced to serve a specific game room purpose in both style and function. Our design team closely examines industry trends in an effort to create the best possible furniture for your home. The finishes and/or color choices reflect these decisions and cannot be modified


Question: I'm trying to coordinate finishes in my home; are you able to send a finish sample to me?

Answer: In some cases, we will have finish samples available to send out, depending on the item in question. Please contact us and we'll do our best to help!

Question: How can I find the weight capacity of your stools?

Answer: The weight capacity of each stool is listed on the individual products page for that item for your convenience

Question: Should I place a rug under my pool table? 

Answer: A rug can be an excellent way to accent a pool table though it should be correctly sized to the room and allow for proper posture while playing the game.  Using a comfortable shooting posture, both feet should be completely on or completely off the rug.  An improperly sized rug can become a tripping hazard while a participant works their way around the table, which is no fun! We also recommend using a rug which features a non-skid backing for the same reasons.

Question: Can certain items from HB Home be used commercially?

Answer: All HB Home items are exclusively meant for residential use. Commercial use will void the warranty on the purchase

 

HB Home | Game Room Furniture Available in the USA